FREE delivery on all pre-paid orders

Shipping Policy

  • You will receive a Email with the tracking AWB number once your order is dispatched. Click on that to check your package’s current location.

  • Our delivery partners will try thrice, then it’ll come back to us and your order will stand cancelled, Please ensure you provide the complete & accurate shipping address including zip code and a mobile number. This will help us in delivering your order smoother.

  • While we try to ensure that the product reaches you within the delivery time communicated, exigencies may delay the delivery. In such cases, please do not worry. Get in touch with us for the latest update on your shipment if we have already not gotten in touch with you.

  • For Residences/ Offices situated on ground floor, products would be handed over to doorstep

  • Please read all the descriptions carefully because we don’t accept exchanges and returns in international orders. Customs are applicable as per originals and are payable by the customer at the time of delivery.
  • Your order will be dispatched within 3 days of placing your order. And your order will be delivered within 7 to 8 working days after dispatch.

1. Returns

Eligibility for Returns

  • Items must be unused and in the same condition that you received them.

  • We pack our products with a lot of care and love so that it reaches our customers safely. In the unlikely event that your merchandise arrives damaged,
    please send us an unboxing video of the damaged product within 24 hours of receiving your order. We will replace the same product immediately
    and there are no additional shipping charges that you would need to pay. 

  • If for some reason you are not completely satisfied with the product(s) you’ve received, we are happy to accept returns
    within 7 days of order delivery and issue credit notes/replacements, provided that the products are unused.

  • For order cancellations, we require notification via email within 6 hours of placing the order. Once the order has been shipped, cancellations cannot be accepted.

  • The return request must be made within 7 days from the date of purchase.

Non-Returnable Items

  • Personalized or custom-made items

  • Items purchased on sale or with a discount

How to Initiate a Return

  • Contact our customer support team at support@aarucopper.com with your order number, details of the item you wish to return, and the reason for the return.

  • Once your return request is approved, we will provide you with instructions on how to send your item back to us.

Shipping Costs for Returns

  • You will be responsible for paying for your own shipping costs for returning your item. Shipping costs are non-refundable.

  • If you receive a refund, the cost of return shipping will be deducted from your refund.

2. Refunds

Eligibility for Refunds

  • Items must be returned in their original condition.

  • Items must be received by us within 7 days of the return approval.

Refund Process

  • Once we receive your returned item, we will inspect it and notify you of the approval or rejection of your refund.

  • If approved, your refund will be processed, and a credit will automatically be applied to your original method of payment within 7-10 business days.

Late or Missing Refunds

  • If you haven’t received a refund yet, first check your bank account again.

  • Then contact your credit card company; it may take some time before your refund is officially posted.

  • Next, contact your bank. There is often some processing time before a refund is posted.

  • If you’ve done all of this and you still have not received your refund yet, please contact us at [Customer Support Email].

3. Exchanges

Eligibility for Exchanges

  • We only replace items if they are defective or damaged. If you need to exchange it for the same item, contact us at support@aarucopper.com with your order number and details of the item.

4. Damaged or Defective Items

Reporting Damaged or Defective Items

  • If you receive an item that is damaged or defective, please contact us immediately at support@aarucopper.com with your order number and photos of the damaged item.

  • We will arrange for a replacement or refund as per your preference.

5. Cancellations

Order Cancellations

  • Orders can only be cancelled before they have been shipped. Once shipped, the return policy applies.

  • To cancel an order, please contact us at support@aarucopper.com with your order number as soon as possible.

6. Contact Information

For any questions or concerns regarding your order, returns, or refunds, please contact us at:

  • Email: support@aarucopper.com

  • Phone: +91 9428852288

  • Address: Aaru Copper, Plot no. 10/11, Road no.09, Udhana Udhyog Nagar, Udhna, Surat,Gujrat. 394210

We appreciate your business and are committed to ensuring your satisfaction. Thank you for shopping with us at Aaru Copper!

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