Returns and Refund Policy

Welcome to Aaru Copper! We strive to provide our customers with the highest quality copper utensils. However, if you are not completely satisfied with your purchase, we are here to help. Please read our returns and refund policy carefully.

1. Returns

Eligibility for Returns

Items must be unused and in the same condition that you received them.
Items must be in the original packaging with all tags and labels intact.
The return request must be made within 7 days from the date of purchase.

Non-Returnable Items

Personalized or custom-made items
Items purchased on sale or with a discount

How to Initiate a Return

Contact our customer support team at support@aarucopper.com with your order number, details of the item you wish to return, and the reason for the return.
Once your return request is approved, we will provide you with instructions on how to send your item back to us.

Shipping Costs for Returns

You will be responsible for paying for your own shipping costs for returning your item. Shipping costs are non-refundable.
If you receive a refund, the cost of return shipping will be deducted from your refund.

2. Refunds

Eligibility for Refunds

Items must be returned in their original condition.
Items must be received by us within 7 days of the return approval.

Refund Process

Once we receive your returned item, we will inspect it and notify you of the approval or rejection of your refund.
If approved, your refund will be processed, and a credit will automatically be applied to your original method of payment within 7-10 business days.

Late or Missing Refunds

If you haven’t received a refund yet, first check your bank account again.
Then contact your credit card company; it may take some time before your refund is officially posted.
Next, contact your bank. There is often some processing time before a refund is posted.
If you’ve done all of this and you still have not received your refund yet, please contact us at [Customer Support Email].

3. Exchanges

Eligibility for Exchanges

We only replace items if they are defective or damaged. If you need to exchange it for the same item, contact us at support@aarucopper.com with your order number and details of the item.

4. Damaged or Defective Items

Reporting Damaged or Defective Items

If you receive an item that is damaged or defective, please contact us immediately at support@aarucopper.com with your order number and photos of the damaged item.
We will arrange for a replacement or refund as per your preference.

5. Cancellations

Order Cancellations

Orders can only be cancelled before they have been shipped. Once shipped, the return policy applies.
To cancel an order, please contact us at support@aarucopper.com with your order number as soon as possible.

6. Contact Information

For any questions or concerns regarding your order, returns, or refunds, please contact us at:

Email: support@aarucopper.com
Phone: +91 9428852288
Address: Aaru Copper, Plot no. 10/11, Road no.09, Udhana Udhyog Nagar, Udhna, Surat,Gujrat. 394210

We appreciate your business and are committed to ensuring your satisfaction. Thank you for shopping with us at Aaru Copper!